Frequently Asked Questions

What is Koin?

Koin is a convenient mobile wallet account sponsored by Sutton Bank, an FDIC-insured and federally-regulated financial institution. Koin has been designed to enable the fastest, most secure, and most economical way for patrons to fund gameplay or make retail purchases anywhere, anytime, using their iOS and Android devices. 

Koin is a convenient, fast, and secure way to fund your gameplay without ever having to leave your favorite machine. Koin offers numerous ways to instantly fund your account, putting funding power at your fingertips and saving you costly trips to the ATM. 

Koin is a mobile account that you can easily fund using one of the many available loading options including direct deposit, ACH, payroll deposit, Credit or Debit card, Venmo, PayPal, or cash at participating retailers. The Koin account can be used to directly fund your gameplay or to make retail purchases using your Koin Mastercard Debit Card. 

No, no credit check is required. 

Koin supports all Apple IOS and Google Android mobile devices, you simply download the App from the Apple App Store and Google Play Store. 

  1. Bank Transfer 
  2. Payroll direct deposit 
  3. Debit Card 
  4. Credit Card 
  5. Mobile Wallet (PayPal, Venmo, Apple Pay, and Google Pay) 
  6. Retail Load 
  7. Cash at Cage (if offered at the property) 
  8. Cash at participating retailers (find supermarkets and retailers listed in the App) 

Payroll deposits, Debit, Credit, Venmo, Apple Pay, Google Pay, and Cash loads are immediately available. ACH/bank transfers may take up to 2-5 days for funds to clear. 

You can withdraw cash by going to any domestic or international ATM. 

No, your Koin Mastercard is a Debit Card, not a Credit Card. 

Your Koin Mastercard can be used anywhere Mastercard is accepted. 

No, you are not required to order a physical card. 

The minimum age is 18, or the age set by the jurisdiction. 

  1. Call Koin Customer Support to start the process of closing your account.
  2. Wait for clearing (posting) of any pending transactions.
  3. You may withdraw any remaining balance or a check will be sent to you.
  4. Koin account will disable your account.
  5. Click here to delete your account