Frequently Asked Questions
What is KoinLife?
KoinLife provides a digital wallet called MyKoin, designed to facilitate secure digital transactions for gameplay and retail purchases on iOS and Android devices**.
What are the benefits of using KoinLife?
KoinLife offers a convenient, fast, and secure way to fund your gameplay without ever having to leave your favorite machine. Koin offers numerous ways to quickly fund your account, putting funding power at your fingertips and saving you costly trips to the ATM.
How does KoinLife work?
KoinLife is a mobile app used to create a MyKoin Account, which can be funded using many funding methods, including direct deposit, ACH, payroll deposit, credit or debit card, Venmo, PayPal, or cash at participating retailers. Your MyKoin Account can be used to fund gameplay or make retail purchases using your Koin Mastercard® Prepaid Card or Koin Mastercard® Debit Card.1
Does enrolling in MyKoin require a credit check?
No, no credit check is required.
Which mobile phones can I use?
KoinLife supports all Apple iOS and Google Android mobile devices, you simply download the App from the Apple App Store and Google Play Store.
How can I fund a MyKoin Account?
- Bank Transfer
- Payroll direct deposit
- Debit Card
- Credit Card
- Mobile Wallet (PayPal, Venmo, Apple Pay, and Google Pay)
- Cash at Cage (if offered at the property)
- Cash at participating retailers (find supermarkets and retailers listed in the App)
How long does it take for funds to appear in my MyKoin account balance?
Processing times vary by funding source. Payroll deposits, debit, credit, Apple Pay, Google Pay, and cash loads are generally available once the transaction is processed. ACH/bank transfers may require 2–5 business days to complete.
How can I withdraw cash from MyKoin Account?
You can withdraw cash by going to any domestic or international ATM.
Is a MyKoin card a credit card?
No, your Koin Mastercard Prepaid card or Koin Mastercard Debit Card is not a credit card.
Where can I use the physical card?
Your card can be used everywhere Mastercard is accepted.
Am I required to order a physical card?
No, you are not required to order a physical card.
What is the age requirement to use KoinLife?
The minimum age is 18, or the age set by the jurisdiction.
How do I close my account?
- Call Koin Customer Support to start the process of closing your account.
- Wait for clearing (posting) of any pending transactions.
- You may withdraw any remaining balance or a check will be sent to you.
- Koin will disable your account.
- Click here to delete your account